Frequently Asked Questions

You can use your discount code in the checkout before placing your order.
Step 1: Go to the checkout and fill in your personal data and choose a shipping method.

Step 2: Go to the next page to choose a payment method and fill in your discount code. Click on ‘Apply discount code’.

Step 3: Fill in your discount code and click on ‘Apply discount’. The discount code has to be filled in without spaces and is case sensitive.

We offer a legal warranty on our products. If a product has a longer warranty, this will be stated on the product. With light bulbs the warranty equals the average lifespan of burning hours.

Importing incandescent light bulbs into the European Union has been banned since September 1, 2012. However, this prohibition does not apply to the so-called ”Reinforced Construction” light bulbs, which were originally intended for professional use. Lightbulbcheap.com has been supplying these light bulbs in more than 200 versions since 2010. An additional advantage is that the lamps are more resistant to shocks and often have a longer life.

Unfortunately we cannot give any guarantees about this. We expect to be able to deliver our complete collection until at least mid-2022. Naturally, we also have increasingly better alternatives to the incandescent lamp, such as our LED filament bulbs.

Step 1: Select the right products. Enter the desired quantity and click on the blue 'Add to cart' button.

Step 2: Go to the shopping cart. You can always find this at the top right of the site. You can view your order here and change it if you wish. To complete your order, click on the orange button ‘Proceed to checkout’.

Step 3: Fill in your address details, choose the shipping method and check your order. Click on the orange button ‘Next’.

Step 4: Select a payment method and check your order. Click on the orange button ‘Place order’ to finish your order.

With each product is an up-to-date stock and the expected delivery time. Are all products in stock and did you place your order before 20:30 on working days? Then your order will be send from our warehouse at the same day. Holidays excluded. After dispatch, your order will be delivered within 1 to 3 working days.

When one or more products have a longer delivery time, the complete order will be shipped as soon as all products are in stock. You can contact our customer service if you want to receive your order in parts in this case.

Czech Republic and Hungary

Luxembourg

Poland, Portugal, Italy and Slovakia

Denmark, Spain and Finland

Latvia, Ireland and Lithuania

Estonia and Sweden

United Kingdom, Greece, Lichtenstein, Norway, Serbia and Slovenia

Romania

Croatia

In the list below you can see the incandescent bulb wattages with the corresponding LED lamp wattages. These wattages are average and serve as a guideline. 

Do you prefer help from our customer service? Please contact us.

2200 - 2700K = Very warm atmospheric light. Ideal for living rooms, bedrooms and restaurants.
3000K = Warm light. Ideal for classic offices and general use.
4000K = Cool white light. Ideal for warehouses, workshops, stables but also offices with a modern and cool feel.
6500K = Very cool white light. For photography or galleries where bright neutral colors are important.

The fitting is often noted on the old lamp. You will then need a lamp with a matching fitting.

No. With a fluorescent tube, the wattage determines the length of the tube. If you choose a different wattage, the tube will have a different length.
With PL lamps, the lamp base is different per wattage. So another wattage lamp will not fit in your holder.

At Lightbulbcheap.com the security of your payment is 100% guaranteed. Our site is SSL secure, the highest security certification.

Are you looking for a large number of bulbs for your company? Request a free quote.

Of course. If you enter your VAT number in the checkout screen, the VAT will be deducted automatically. You must enter your VAT number without spaces, periods and punctuation marks.

You can always contact our customer service if your VAT number is not accepted.

Click on this icon: or at Account and 'Create Account' at the top right of the site. You can then create an account.

By creating an account on Lightbulbcheap.com you can go through the payment process faster, save multiple shipping addresses, view and track orders and more.

Click on this icon: or at 'Account' and 'Sign in' at the top right of the site. Then enter your email address and click on 'forgot password'. We will immediately send you a new password by email.

It is of course annoying if you have received a wrong or malfunctioning product. Occasionally something can go wrong at the factory or when packing your order. We would like to solve this for you as soon as possible. Even if you have been using the product for a while. We can often ship the correct or well-functioning product the same day.

If you have received a wrong or defective product, we ask you to send an email to [email protected]. Clearly state the order number, article and what is defective in the product. If you add a photo to the email, we can process your request faster.

If your order has been delivered correctly but you would like to return one or more products, you have the right to cancel your purchase within 14 days without giving any reason.

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right to cancel, you must inform us of your decision by means of a clear statement by e mail or by post.

You may use the model cancellation form, but this is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Contact details

Lightbulbcheap.com

Mercuriusstraat 7A
6541 BM Nijmegen
The Netherlands

E mail: [email protected]

Telephone: +44 845 528 1080

How to return your order

Please follow the steps below to return your order.

1. Pack the products carefully in their original packaging where reasonably possible.
2. Ensure the products are well protected during transport. Returns sent as letter post cannot be processed.
3. Clearly write your name and order number on the outside of the parcel.
4. Create a return label using your preferred carrier, for example:

• PostNL
• DPD

5. Send your parcel to:

Lightbulbcheap.com
Mercuriusstraat 7A
6541 BM Nijmegen
The Netherlands

Please note that returns cannot be delivered to a Parcel Shop.

You may also choose another parcel carrier.

Effects of cancellation

If you cancel this contract, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to cancel this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Important

For a full refund, it is important that you return the product in its original condition and, where reasonably possible, in its original packaging.

Please ensure that the product is properly packed for transport.

If we receive the product damaged or incomplete due to handling beyond what is necessary to establish its nature, characteristics and functioning, we may deduct the resulting loss in value from your refund.

Exchanges

Would you like to exchange a product? Please contact our customer service. We will be happy to assist you.

You can submit your complaint about a product or our services by contacting our customer service.
This can be done by email ([email protected]), by telephone or at the chat.

Please note:

- You will not receive a confirmation of receipt of your complaint.
- You will receive a substantive response to your complaint within 5 working days.